Terms of service
Terms of Service
These Terms of Service explain the rules and conditions that apply when you access, browse, use, or purchase from The Creator Pool.
By using this website, placing an order, or accessing any digital product sold by The Creator Pool, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use this website or purchase any products from The Creator Pool.
1. Store Information
The Creator Pool operates this website and store to provide digital products, resources, templates, databases, guides, and related materials for creators, brands, agencies, marketers, and businesses.
For questions about these Terms of Service, you can contact us at:
2. Digital Products
The products sold by The Creator Pool are digital products. These may include, but are not limited to:
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UGC creator databases;
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ClickUp templates;
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spreadsheets;
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CSV files;
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guides;
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digital documents;
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outreach templates;
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related digital resources.
No physical product will be shipped.
After purchase, access to the digital product may be provided through a download link, email, third-party platform, ClickUp template link, spreadsheet link, or another digital delivery method.
3. Product Information
We aim to describe all products as accurately as possible. However, we do not guarantee that product descriptions, screenshots, previews, pricing, availability, or other content on the website will always be complete, current, or error-free.
The Creator Pool may update, modify, replace, remove, or improve digital products at any time.
Screenshots, examples, previews, or sample data shown on the website are for illustration purposes only and may not represent the full product exactly.
4. Orders and Payment
By placing an order, you confirm that:
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the information you provide is accurate and complete;
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you are authorized to use the selected payment method;
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you agree to pay the listed price and any applicable taxes or fees;
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you understand that the product is digital and may be delivered instantly.
We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, abuse, unauthorized resale, pricing errors, or violation of these Terms of Service.
5. Digital Delivery
Digital products are usually delivered electronically after payment has been completed.
Delivery may take place through:
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an automatic download link;
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email delivery;
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access to a ClickUp template;
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access to a spreadsheet;
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access to a downloadable file;
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another digital access method.
It is the customer’s responsibility to provide a correct email address at checkout and to ensure that they can access the delivery method provided.
If you experience an issue accessing your product, contact us at:
6. Refunds and Returns
Because our products are digital and cannot be physically returned, all sales are considered final once access has been provided, the product has been downloaded, or the download/access link has been sent.
Refunds are handled according to our Return & Refund Policy.
Refunds are generally not provided for:
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change of mind;
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buyer’s remorse;
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failure to read the product description;
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lack of use;
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misunderstanding of the product;
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incompatibility with a customer’s preferred workflow, software, or platform;
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inability to achieve a specific business result.
7. License and Permitted Use
When you purchase a digital product from The Creator Pool, you receive a limited, non-exclusive, non-transferable, revocable license to use the product for personal or internal business purposes only.
This license allows you to use the product within your own business, team, agency, or internal workflow.
Unless clearly stated otherwise in writing, your purchase does not give you ownership of the product, database, files, template structure, branding, content, or intellectual property.
8. Prohibited Use
You are not allowed to:
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resell the product or any part of it;
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redistribute the product;
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share the download link or access link;
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upload the product to another website, marketplace, community, or platform;
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copy the database and sell it as your own;
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use the product to create a competing database, product, template, or service;
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give access to people outside your company, team, or organization;
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remove, hide, edit, or bypass license identifiers, tracking markers, watermarks, or notices;
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scrape, extract, clone, or bulk-copy the product for redistribution;
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claim ownership of the product or its contents;
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use the product for unlawful, misleading, abusive, spam-related, or unauthorized outreach activities.
Any unauthorized resale, sharing, redistribution, or copying of our digital products is strictly prohibited.
9. Database Usage
The UGC Creator Database and related database products are intended to help customers discover creator profiles, organize research, and support outreach workflows.
Customers are responsible for using the database in a lawful, respectful, and compliant manner.
You are responsible for ensuring that your use of any creator information, public profile links, outreach templates, or contact-related data complies with applicable laws, platform rules, privacy regulations, anti-spam rules, and marketing requirements.
The Creator Pool does not guarantee that any creator listed in a database will respond, accept a collaboration, provide services, maintain the same pricing, remain active, or be suitable for your specific campaign.
10. No Guaranteed Results
The Creator Pool does not guarantee any specific result from using our products.
We do not guarantee:
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campaign performance;
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creator responses;
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sales;
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revenue;
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profit;
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successful collaborations;
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ad performance;
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social media growth;
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business growth;
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accuracy of creator pricing over time;
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continued availability of creator profiles.
Any examples, testimonials, screenshots, or statements on the website are provided for informational purposes only and do not guarantee similar results.
11. Accuracy and Updates
We aim to provide useful and accurate digital resources, but databases and online information may change over time.
Creator profiles, links, prices, platforms, availability, languages, locations, categories, and other details may become outdated or inaccurate after purchase.
Unless clearly stated otherwise, purchase of a product does not include lifetime updates, ongoing support, or guaranteed future revisions.
If updates are offered, we reserve the right to determine the timing, format, scope, and availability of those updates.
12. Account and Access Security
If a product is delivered through an account, template link, download link, or third-party platform, you are responsible for keeping access secure.
You may not share access credentials, private links, license keys, or download links with unauthorized users.
We may suspend or terminate access if we believe a product has been shared, resold, leaked, abused, or used in violation of these Terms of Service.
13. Intellectual Property
All digital products, databases, templates, guides, copy, branding, website content, layouts, files, and related materials provided by The Creator Pool are owned by The Creator Pool or licensed to The Creator Pool.
These materials are protected by intellectual property laws and may not be copied, reproduced, distributed, modified, resold, or used commercially except as expressly permitted by these Terms of Service.
14. Third-Party Platforms and Tools
Some products may require or include use of third-party platforms, such as Shopify, ClickUp, Google Sheets, Excel, payment providers, file delivery tools, or other software.
The Creator Pool is not responsible for third-party platforms, account limitations, feature changes, downtime, pricing changes, import/export issues, or technical restrictions caused by third-party services.
Customers are responsible for ensuring they have access to any third-party software needed to use the product.
15. User Responsibilities
By using our website or products, you agree that you will not:
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use the website or products for illegal purposes;
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violate any applicable laws or regulations;
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infringe on the rights of others;
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attempt to interfere with the website’s security or functionality;
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misuse creator information;
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use the product for spam, harassment, deception, or unlawful outreach;
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attempt to gain unauthorized access to any systems, files, or accounts.
16. Limitation of Liability
To the maximum extent permitted by law, The Creator Pool is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, databases, templates, files, or services.
This includes, but is not limited to, loss of profits, loss of revenue, loss of business opportunities, loss of data, failed campaigns, unsuccessful collaborations, platform issues, or reliance on outdated information.
Your use of the website and digital products is at your own risk.
17. Indemnification
You agree to indemnify, defend, and hold harmless The Creator Pool from any claims, damages, losses, liabilities, costs, or expenses arising out of:
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your use or misuse of the website or products;
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your violation of these Terms of Service;
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your violation of any applicable law or regulation;
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your outreach, marketing, or communication practices;
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your infringement of any rights of another person or business;
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unauthorized resale, sharing, or redistribution of our products.
18. Termination of Access
We reserve the right to suspend or terminate access to any product, file, template, download, or service without refund if we believe that a customer has violated these Terms of Service.
This includes, but is not limited to, unauthorized resale, redistribution, sharing, abuse, fraud, chargeback misuse, or attempts to bypass license restrictions.
19. Changes to These Terms
We may update or modify these Terms of Service at any time.
The version published on this website at the time of purchase applies to that order. Continued use of the website after changes are posted means you accept the updated Terms of Service.
20. Contact
If you have any questions about these Terms of Service, you can contact us by email at:
Last updated: June 20, 2026